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CD-R King Refused to Issue an Official Receipt

27 Mar 2008

27 Mar, 2008  Rants, Shopping, Technology 26,500 views

I cannot understand why CD-R King refused to issue an Official Receipt. We bought a CD-R King 6 Power Strip at CD-R King SM City Davao branch last Monday, March 24 at the same time we also bought a new optical mouse for our PC. That 6-power strip exploded right in front of hubby while he plugged it in when we got home that Monday evening. Thank goodness he was not hurt nor was our power supply was affected. But the little explosion in the room was heard by my dad. Well that is what you get for buying a cheap one as it cost only P130. My sister told me we should have bought a better brand.

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We then thought we will return it to them the following day but we got busy the next day so it was only last evening that we got a chance to return it. When we went there, the staff named Joan was the one who entertained us. We would have wanted to replace the 6 power strip but we decided then and there since they have no stock inside the store to just have the P130 refunded or be offset from the P500 from the 2GB RiData SD memory card for our Canon Powershot A710IS digital camera we purchased, which was also the main reason why we went there last night aside from returning their defective power strip too.

So we paid them P370 (cash we gave was P400 then they gave us a change of P30). Now they refused to give us an Official Receipt for the 2GB RiData SD memory card we purchased for their reason that they would only issue a receipt once. So I asked them that why they won’t even give us a receipt for the P370 cash we paid to them last night. The answer we got from Joan was that it was their store policy. So I asked them too that is it also the policy with BIR? She couldn’t answer. As far as I know writing the item on the back of another Official Receipt for items that are different from what was purchased does not serve as the Official Receipt for the 2GB RiData SD memory card. They insist that they would never give us another receipt. So you mean they can pocket the P370 cash we gave them? And I think it was not a replacement coz for us a replacement would mean that we also got another power strip but no it was a totally different item we purchased last night. As customers, do we have to demand for an Official Receipt? Is it not that the store must and should issue an Official Receipt even without demand? The BIR has an ongoing promo and a drive for customers to report those establishments that refuse to issue ORs. But I don’t want to go that far. My request was very simple and I can’t understand why they refuse to give it to us even for the P370 cash we added to the P130 worth of their defective power strip. It took them almost an hour to grant that simple request which should not have been a request after all coz in the first place they must really issue an OR. Why do they have to spend almost an hour calling their Manila office to get permission to issue an OR for the 2GB RiData SD memory card we bought last night?

 

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29 Responses

  1. jun2x

    2008 Mar 27 1

    An Official receipt should have been issued right away by CD-R King.

  2. Chikai

    2008 Mar 27 2

    kahadluk pud atong nibuto tere oi. si hubby ug akong bro-in-law kay loyal customer pud sa cdr-king. mao na ilang favorite hang out place sa SM. hehe! usahay defective ilang products pero ilisan man pud nila. pero kanang issue sa OR, dapat tagaan mo nila oi. that’s their obligation.

  3. Chikai

    2008 Mar 27 3

    by the way, i love your blog’s new look tere. hapsay dalan kaayo. hehe.

    naa ko question, plug-in ng VIEWS counter nimo? ganahan lagi ko ana. pa-share sa URL beh. ;)

  4. tere

    2008 Mar 28 4

    mao jud chi. we are loyal customers pud baya mi dra chi mao nalagot jud ko ngano kasimple na bagay dili nila mahatag. mao dani nga sa una nagaresibo man sila maski pailis ug dapat man jud to resibohan. kasimple ra unta.

    kung dili nimo na resibohan ang kwarta imo nadawat pwede na nimo bulsahon dba? pero I told them I don’t care kung ginaunsa na nila pero kailangan namo resibo. hapit na gud nako adtoon ako amiga na officer taga SM accounting & finance. kay halos isa ka oras mi nila gipahulat para sa resibo lang.

    nakuratan ko chi apil oi kay kami man duha naa sa duol kaau pagboto. mao lesson learned pud kay sa tarung jud na hardware mopalit ug eletrical supplies. :)

  5. Tom

    2008 Mar 28 5

    Trying to evade taxes. That’s bad. I think you should also report it to BIR. Is the BIR text reporting still on going?

  6. Ann

    2008 Apr 09 6

    masasabi ko lang asar ako talaga dyan sa cd r king sm marilao ibinalik ko yung usb flash drive ko na 1 gb for warranty kasi di gumana. pero nawala yung warranty na papel. di q nadaw pwedeng kuhanin.. kasalanan ko dahil nawala ko yun pero gnun nalang ba yun nag pakita naman ako ng id. pero ayaw hanapin ko muna daw… anung ilalabas ko asar eh umabot na nga ng 1 month bako ko binalikan sa kakahanap ng papel na yun… gnun nalang ba yun dalin mo yung usb mo sa knila para ibalik tapos nung kukuhananin mo di mo na makuha hayyyy. ok lang sana yun eh pwede naman ako bumili ng bago pero sayang di ba binayaran mo…. i hate cd r king na…

  7. cyborg

    2008 Apr 28 7

    lagi kming bumibili at asar n asar kmi sa tagal ng serbesyo nyo #@#!#%$%#@#$!#@$%$#^

  8. cyborg

    2008 Apr 28 8

    lagi kming asar ang tagal ng serbesyo after 2 years p bago kmi mklabas

  9. Askal

    2008 Jul 14 9

    you buy cheap, you get cheap. they don’t issue ORs because they are evading taxes. that’s why their prices are so low. the receipt we get from cd-r king is not an OR.

    Thriving businesses here in the Phil. usually resort to illegal ways.

    Peace!

  10. Marco

    2008 Jul 25 10

    should be reported to the DTI and BIR!

  11. eric patricio

    2008 Aug 07 11

    good day po.very good ang store niyo na nagpprovide ng needs namin ang comment ko lang don paki re orient ang mga empleyado niyo sa festival mall branch grabe sila sa mga cusotmer ang babastos nila

  12. rhoditchi

    2008 Aug 29 12

    ang bagal nga ng serbisyo nila kasi maraming tao (hehe!).
    pero ok pa rin naman kaya lng ung ibang products nila eh sumasablay gaya nung binili kong memory card (nakalimutan ko ung brand) nasira kaagad wala pang isang buwan. sa ibang store na lng ako bumili kahit mahal (octagon).

  13. Mhon

    2008 Sep 07 13

    cd r king suck josepine chen and nicholson uy are scammer they cheat people money and scam people money. a big scammer and con artist

  14. New Red Optical Mouse from CD-R King | Blessings in Life

    2008 Sep 18 14

    [...] the floor and banging it anywhere, it was damaged. So hubby bought me a new red optical mouse from CD-R King at Gaisano Mall Davao a few days ago. CT wants to play with it more because the wire is retractable [...]

  15. suije

    2009 Jan 02 15

    tsk…lang hiya tlga….prang mercury drug store yan…. hehehehe priority number muna…haaayZzzzz….

  16. Kelvin Yu

    2009 Jan 12 16

    come and join our anti-CDRKING facebook group!

    http://www.facebook.com/group.php?gid=27308432081

  17. Venus F. Bagon

    2009 Jan 23 17

    good day!

    Bumili ako kagabi ng charger ng ipod sa cdRking then nung sa bahay na pumutok yung charger then yung ipod nasira ayaw na mg on..

    i dont care kung papalitan nila o hindi yung charger. sana ipagawa nla ipod ko,, mamayang tanghali pa ako pupunta sa SM Batangas para ireklamo. sana maayos ipod ko .. huhuhu

  18. wweij

    2009 Jan 26 18

    survey: given the experience you have with cdr-king, are you willing to buy the same type of item with better quality (but not popular brands) with higher price (lets say 50% more than cdr-king)?

  19. voodoo

    2009 Feb 09 19

    never buy cdr king electronic products.. power supply,avr, power inverter, chargers etc.. they are not safe.. learned it the hard way.. bought a psu from them 450 watts it burnt my hd and they wont pay for it.. cdrking shld stick only on selling blank cds and dvds…

  20. voodoo

    2009 Feb 09 20

    cdrking products sucks! dont buy them! especially products that deals w/ electricity.. they are not safe.. they shld stick on selling blank cds only..

  21. dodong flores

    2009 Feb 21 21

    You should have reported it to the BIR para motagam na sila…

    dodong floress last blog post..Birthday Wish

  22. tenantz

    2009 Feb 21 22

    issuing a receipt is in accordance with the BIR law, if they refuse to issue a receipt there is something wrong going on, its iether the sales person keep the money for personal purpose, or the company itself ordered the store personel to do such things. if that so, CDR-King employees should know that it is againts the LAW and they are also liable if ever any of their clients bring the concern to the BIR.

  23. hater

    2009 Apr 06 23

    I have recently encountered a problem with the Wi-Fi router I bought from CD-R King. Apparently, they have a special hotline for those having problems with the installation of the said router.

    So I called the wireless assistance [(02) 666-4567] they posted on their website. I was on my best behaviour, I swear I was. The guy on the other line did not even ask for my name, isn’t that a protocol? So there, whatever, he made me do all of this stuff with my modem, laptop and wireless router wires. After some time, I have noticed the change on the tone of his voice. A somewhat annoying, and impatient tone that really ticked me off. I swear, ang bastos. Sarcastic pa ‘yung pagkaka-instruct. Alright, given that, I don’t know anything much about computers and I really need some special instructions, hindi naman reason ‘yun not to be patient diba? At as a Customer Service hotline person hindi ka dapat maging rude or magpakita ng kahit anong sign ng impatience toward the customer. Ang bastos kasi eh, alam mo yun.

    Mahal ba bumili ng manners? Mahirap bang magsabi ng ‘po’ at ‘opo’? They have the poorest service. Kung ikukumpara mo sa ibang computer gadget stores, sa kanila ang may pinaka bastos na crew and, what? Pinaka walang kwenta? Ang sad, sana kumuha man lang sila ng mga taong may manners.

    One more thing, I have also experienced the poor service of their stores. Hindi lang ‘yung sa service hotline. I have watched them make chismis of their boyfriends while watching a line of 5 people. How pathetic is that?

    (02) 666-4567 yung number ng hotline
    Nino – name ng nambastos na person
    and he has this supervisor who’s as stupid as him.

    I hope they all get their Karma someday.

    Love,
    Hater

  24. mark

    2009 Apr 20 24

    foolish people…………..KAYO! Hindi ang CDRKING…..TANGA KASI KAYO!

  25. trabaho

    2009 May 21 25

    everything cdr king sells breaks within one week. thats why i never buy from them anymore. you are better off buying at landmark or another computer store with a real warranty.

  26. jenny

    2010 Jan 07 26

    hi!
    been doing research on computer stores in davao and i happen to see your post. maybe so, they are really pocketing the money that you gave them. and it is totally illegal, not issuing the receipt. anyway, thank you for sharing this nice post. I need this for my business plan. maybe someone should make and advocacy campaign against this company.:P
    Godbless:D
    .-= jenny´s last blog ..Happy Day =-.

  27. Esmeraldo S Bustillo Jr

    2010 Apr 13 27

    That is what is wrong with CD-R King. Many of their sales people are rude. I had this encounter with a salesgirl in SM Manila. She is attending to a customer when I happened to asked where can I get a cue number. I did not see that it is located at the entrance since that evening, their store is full of people as usual, but instead of just pointing to me, she gave me a stern look and a mumbled a curse. Naturally I got irritated. She maybe overwork, but I am a customer. So I asked her why is she pissed off? She did not anymore say anything and continued issuing receipts. Her act was very embarrassing. I am a customer. It is people like me that contributed to the success of CD-R King chain of stores. The management should train their staff to be more people oriented.

  28. Esmeraldo S Bustillo Jr

    2010 Apr 13 28

    But if you think CD-R King staffs are rude,try these people from COMPEX in Robinson’s Manila. One evening, I happened to be in that store. An item in the show case tickled my fancy and I asked for it from a male sales clerk who happens to be just standing there. He is already somewhat in his late 30′s. He looked irritated and replied in Tagalog: “wala yun key dyan, hindi ko alam kung nasaan.” And then, he turned away from me mumbling something in his rude Tagalog. How many more sales people are like that in our stores? Worse, these are refutable malls – like SM Manila, Robinson’s Place in Manila – and these are sales people from known chains of stores. I hope SM and Robinson’s should carefully orient their people about being courteous to customers. Customers are not nuisance. They are the lifeblood of their business. Imagine if there are no more people going to their stores because they cannot anymore stomach the misbehavior of their sales staffs?

  29. Francisco Phillip "Arsehole" Bautista

    2010 Apr 27 29

    I’ve been to CD-R King in Megamall, Trinoma, SM North, Farmers Cubao and Ever Gotesco. So far all I’ve experience are okay. Their staff are accomodating and have only returned a product once. It was an optical mouse and a USB card reader and they tested it and replaced it right away. So far so good. I’m not sure about the other stores… :)